Support

How do I restore my purchase?

Sign in to your account, then open Settings and tap Restore Purchases in the Premium section. Use the same Apple ID or Google account you bought it with. If Premium still does not show up, email us and include your account email.

How do I sync my progress between devices?

Sign in with the same account on each device: in Settings > Account, tap Sign in or create account and use the same email, Google, or Apple sign-in every time. Your progress, word lists, and settings sync to every device signed in to that account.

I lost my streak. Can you fix it?

Email us with your account email and the date your streak reset. We can check your study history and look into what happened.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not inside the app. Deleting the app or your account does not cancel a subscription.

• iPhone and iPad: Cancel a subscription from Apple
• Android: Cancel, pause, or change a subscription on Google Play

For refunds, Apple handles App Store purchases (request a refund from Apple) and Google handles Google Play purchases. Literate Chinese and Literate Cantonese are separate apps with separate subscriptions.

How do I delete my account?

In the app, go to Settings > Account > Delete Account. This permanently erases your progress, lists, and settings. If it asks you to sign in again first, do that and try once more. You can also email literatelanguages@gmail.com from the address on your account and we will delete it for you. Remember to cancel any subscription separately.